Last Updated: June 2026
In this Manual, unless the context indicates otherwise, the words and expressions set out below shall have the meanings assigned to them and cognate expressions shall have a corresponding meaning, namely:
2.1. This Manual is published in terms of Section 51(1) of the Act. The Act gives effect to the provisions of section 32 of the Constitution, which provides for the right of access to: (a) any information held by the state; and (b) any information that is held by another person and that is required for the exercise or protection of any rights.
2.2. The Act sets out the procedural requirements applicable to requests for information, the requirements which requests must meet as well as the grounds for refusing requests. This Manual informs requesters of the procedural and other requirements which a request must meet.
2.3. The Act also recognises that the right to access information must be balanced with other rights and should be subject to limitations including, but not limited to, limitations aimed at the reasonable protection of privacy and commercial confidentiality.
2.4. The reference to information in addition to that specifically required in terms of section 51 of the Act does not create a right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.
2.5. This Manual is available for inspection, free of charge, at the offices of CyberSprint IT HUB (see details below).
2.6. This Manual will be updated as and when required.
3.1. CyberSprint IT HUB is a South African digital solutions company headquartered in Johannesburg, South Africa.
3.2. We provide cutting-edge web development, business systems, automation solutions, and full-stack development services with the commitment to help businesses of all sizes accelerate their adoption of new technologies and navigate the complexities that emerge during digital evolution.
3.3. We further support the constitutional right of access to information and we are committed to providing you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.
5.1. The Guide to the Act described in section 10 of the Act is available from the South African Human Rights Commission.
5.2. Enquiries are to be directed to:
The South African Human Rights Commissioner
PAIA Unit
The Research and Documentation Department
Private Bag 2700
Houghton, 2041
6.1. CyberSprint IT HUB has not published a voluntary notice in terms of Section 52(1) of the Act.
6.2. It should be noted that certain information in the form of marketing brochures, advertising material and other public communication could be made available from time to time.
7.1. Information is available in terms of the following legislation, to the persons and/or entities specified in such legislation:
7.2. In addition, information will be made available to government regulators as and when required by legislation specific to CyberSprint IT HUB.
CyberSprint IT HUB maintains records on the following categories and subject matters. However, such category or subject matter being recorded in this Manual does not imply that a request for access to such records will be granted. Any request for access to records will be evaluated in accordance with the provisions of the Act.
These records refer to CyberSprint IT HUB's own affairs and that of its divisions, subsidiary and associated companies, if such exist:
8.2.1. Personnel refer to any person who works for or provides services to or on behalf of CyberSprint IT HUB and receives or is entitled to receive any remuneration or assists in carrying out or conducting the business of CyberSprint IT HUB.
8.2.2. This includes without limitation the directors, executive directors, non-executive directors, permanent, temporary or part-time staff, and contract workers.
8.2.3. The records include the following:
8.3.1. We are dedicated to protecting the confidential information of our customers. Should any of these records be requested, you will be required to carefully motivate such request, having regard to Sections 63 and 67 of the Act, which deal with the protection of third-party information.
8.3.2. These records include the following:
8.4.1. Records are kept in respect of other parties, including without limitation contractors, suppliers, service providers and general market conditions. Such records which belong to CyberSprint IT HUB may be in the possession of other parties.
8.4.2. These records include the following:
These records include the following:
The records include the following:
CyberSprint IT HUB may refuse a request for information on, inter alia, the following basis:
9.1. The mandatory protection of the privacy of a third party who is a natural person, in order to avoid the unreasonable disclosure of personal information concerning that natural person (including a deceased individual).
9.2. The mandatory protection of the commercial information of a third party, if the record contains:
9.3. The mandatory protection of confidential information of third parties if disclosure would constitute an action for breach of a duty of confidence owed to that third party in terms of an agreement.
9.4. The mandatory protection of the safety of individuals and the protection of property.
9.5. The mandatory protection of records which would be privileged from production in legal proceedings.
9.6. The protection of CyberSprint IT HUB's commercial activities including, without limitation, records that contain:
9.7. The mandatory protection of research information of CyberSprint IT HUB or a third party, if disclosure would expose the identity of CyberSprint IT HUB or the third party, the researcher or the subject matter of the research to serious disadvantage.
9.8. Requests for information that are, in CyberSprint IT HUB's reasonable opinion, manifestly frivolous or vexatious or which involve an unreasonable diversion of resources.
10.1. A requestor will only be given access to a record(s) held by CyberSprint IT HUB if:
10.2. A requester requiring access to information held by CyberSprint IT HUB must make the request in the prescribed form and submit the request, together with the prescribed fee and deposit, if applicable, to CyberSprint IT HUB's Information Officer at the postal or physical address above.
10.3. The prescribed form must be completed with enough particularity to enable CyberSprint IT HUB to identify:
10.4. The requester must:
10.5. Subject to CyberSprint IT HUB's rights relating to extensions in terms of the Act, it will process the request within 30 (thirty) days of receipt unless the requester has submitted special reasons, to CyberSprint IT HUB's reasonable satisfaction, in support of a request that the above time periods be dispensed with.
10.6. CyberSprint IT HUB will give the requestor written notice of its decision, including reasons if the request is declined.
10.7. The said 30 day period may be extended for a further period of not more than 30 (thirty) days if the request is for a large number of records, or the request requires a search for information which cannot reasonably be obtained within the original 30 day period. The Information Officer will notify the requester in writing should an extension be sought.
10.8. If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request, to the reasonable satisfaction of CyberSprint IT HUB.
10.9. If an individual is unable to submit the request in the prescribed form because of illiteracy or disability, such a person may make the request orally.
10.10. The requester must pay the prescribed fee, and deposit where applicable, before the request will be considered.
11.1. Internal Remedies: CyberSprint IT HUB does not have internal appeal procedures.
11.2. External Remedies: A requester or a third party who is dissatisfied with the decision of CyberSprint IT HUB in relation to a request for access to a record (including with regard to fees) may, within 30 (thirty) days, apply to the High Court of South Africa, or any other Court having jurisdiction, for relief.
12.1. The Act provides for two types of fees, namely:
12.2. When a request is received by CyberSprint IT HUB it will, by written notice, require the requester, other than a personal requester, to pay the prescribed request fee (if any), before further processing the request.
12.3. If the search for the record has been made and the preparation of the record for disclosure would require more than the hours prescribed for this purpose, the Information Officer will notify the requester to pay, as a deposit, the prescribed portion of the access fee which would be payable if the request is granted.
12.4. CyberSprint IT HUB will withhold a record until the requester has paid the prescribed fees (and deposit where appropriate).
12.5. A requester whose request for access to a record has been granted must pay an access fee for reproduction and for search and preparation, and for any time reasonably required in excess of the prescribed hours to search for and prepare the record for disclosure, including making arrangements to make it available in the requested form.
12.6. If a deposit has been paid in respect of a request for access which is refused, then CyberSprint IT HUB will repay the deposit to the requester.
